Earlier editions: 2026-09
Title 5 — BUSINESS LICENSES AND REGULATIONS›Chapter 5.52 — CABLE TELEVISION SYSTEMS
Chino Hills Municipal Code Art. VIII Operation and Maintenance
Chino Hills Municipal Code · 2026-10 edition · updated 2026-10-04 · Chino Hills
Cite as: Chino Hills Municipal Code Article VIII · Text as of 2026-10-04
5.52.670 - Maintenance of and inspection of records.¶
The city shall have the right, upon two business days advanced notice, to inspect all books, records, maps, plans, gross revenues, service complaint logs, performance test results and other like materials of grantee which reasonably relate to grantee's compliance with the provisions of the franchise. If the records are not located within San Bernardino County, grantee shall pay all of the city's reasonable expenses in order to messenger the records to a suitable location in San Bernardino County or for travel to and accommodations at the place where the records are located.
(Ord. 140 § 1 (part), 2000)
5.52.680 - Complaint records.¶
A. An accurate and comprehensive file shall be kept by grantee of any and all written complaints, inquiries, or requests for service or repairs regarding the cable system. This file and the records contained therein shall be open to the public during normal business hours and individuals shall be allowed to inspect their own files.
B. Records of grantee's actions in response to all complaints or inquiries which result in a service call shall be entered into a data base or log. For each complaint or request for service or repairs ("complaint"), the log shall list the date the complaint was made, identify the subscriber who made the complaint, describe the nature of the complaint, and identify the time and nature of the action taken by grantee in response to the complaint. A separate log shall identify system outages. All such records shall be maintained for a period of three years, and shall be available for inspection in accordance with Section 5.52.670. Summaries of all records identified in this section be available monthly and delivered quarterly to the City Manager or his designated representative.
(Ord. 140 § 1 (part), 2000)
5.52.690 - Property damage.¶
Any physical damage caused by employees, contractors or subcontractors of grantee to private or public property shall be promptly repaired or replaced at the sole cost of grantee. This section shall not affect any remedy that grantee may have against such employee, contractor or subcontractor respecting such costs.
(Ord. 140 § 1 (part), 2000)
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