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TITLE 2. GOVERNMENT OF THE STATE OF CALIFORNIA 8000-22980›DIVISION 3. EXECUTIVE DEPARTMENT 11000-15986›PART 1. STATE DEPARTMENTS AND AGENCIES 11000-11898›CHAPTER 1. State Agencies 11000-11148.5›ARTICLE 2. Office Hours 11020-11022

§ 11022

California Government Code · 2020-11 edition · updated 2026-10-04 · California

Each state agency shall establish a procedure pursuant to which incoming telephone calls on any public line shall be answered within 10 rings during regular business hours as set forth in Section 11020, except where emergency or illness require adjustments to normal staffing levels. This requirement shall be met in every office where staff is available, unless compliance would require overtime or compensating time off.

(Added by Stats. 1989, Ch. 706, Sec. 1.)

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California Government Code

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