DIVISION 1. DEPARTMENT OF CONSUMER AFFAIRS 100-472.5›CHAPTER 4. Consumer Affairs 300-337›ARTICLE 5. Consumer Complaints 325-328
§ 328
California Business and Professions Code · 2018-11 edition · updated 2026-10-04 · California
(a) In order to implement the Consumer Protection Enforcement Initiative of 2010, the director, through the Division of Investigation, shall implement “Complaint Prioritization Guidelines” for boards to utilize in prioritizing their respective complaint and investigative workloads. The guidelines shall be used to determine the referral of complaints to the division and those that are retained by the health care boards for investigation.
(b) Neither the Medical Board of California nor the California Board of Podiatric Medicine shall be required to utilize the guidelines implemented pursuant to subdivision (a).
(Amended by Stats. 2017, Ch. 775, Sec. 5. (SB 798) Effective January 1, 2018.)
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