Chapter 47 — VIDEO CUSTOMER — Butte County Municipal Code

47-1 - Authority, citation, and applicability.¶

47-2 - Definitions.¶

47-3 - Office availability.¶

47-4 - Telephone access.¶

47-5 - Telephone service.¶

47-6 - Resolution of complaints relating to customer service representatives.¶

47-7 - Customer service representative identification.¶

47-8 - Telephone listings.¶

47-9 - Franchise authority identification.¶

47-10 - Installation.¶

47-11 - Voluntary disconnection and cessation of billing.¶

47-12 - Collection actions.¶

47-13 - Junction box disconnection.¶

47-15 - Service call scheduling.¶

47-16 - Service call alternatives.¶

47-17 - Service call response criteria.¶

47-18 - No charge for cable-related service call.¶

47-19 - Force majeure.¶

47-20 - Company failure to keep appointment.¶

47-21 - Credit for outage.¶

47-22 - Refund check processing time.¶

47-23 - Billing detail.¶

47-24 - Late charges.¶

47-25 - Deposits.¶

47-26 - Involuntary disconnections.¶

47-27 - Disconnection and downgrade charges.¶

47-28 - Escrow account.¶

47-29 - Customer credit reporting.¶

47-30 - General rate and programming disclosure.¶

47-31 - When general rate and programming disclosure required.¶

47-32 - Change in rate and/or programming disclosure.¶

47-33 - When change in rate and/or programming disclosure required.¶

47-34 - Employee identification.¶

47-35 - Proration in event of downgrade or disconnection in response to disclosure.¶

47-36 - Complaint procedures.¶

47-37 - Promotional material.¶

47-38 - Company's filing of documents and GRP disclosure.¶

47-39 - Service request record.¶

47-40 - Installation record.¶

47-41 - Telephone reporting.¶

47-42 - Response to franchise authority inquiry.¶

47-43 - Attempted informal resolution.¶

47-44 - Time to cure.¶

47-45 - Probable cause determination.¶

47-46 - Hearing.¶

47-47 - Hearing officer option.¶

47-48 - Hearing officer selection.¶

47-49 - Evidence at hearing.¶

47-50 - Hearing procedures.¶

47-52 - Franchise authority decision.¶

47-53 - Remedies available.¶

47-54 - Monetary sanctions.¶

47-55 - Conscious violation.¶

47-56 - Inadvertent customer service violation.¶

47-57 - Inadvertent company violation.¶

47-58 - Repeated conscious violations.¶

47-59 - Sanctions not a bar to judicial remedies.¶

47-60 - Denomination of sanctions.¶

47-61 - Sanction factors.¶

47-62 - Failure to enforce not a waiver.¶

47-63 - Federal and store regulations adopted.¶

47-64 - Amendment.¶

47-65 - No bar to additional regulations.¶

47-66 - No excuse apart from force majeure.¶

47-67 - No limitation of rights of judicial review.¶