Brentwood Municipal Code Art. 9 Comments or Complaints About Water Service

A customer may comment or complain about water service by writing, emailing or telephoning the city. The director of public works or designee will meet with the customer in person or by telephone, at the customer's request, and endeavor to resolve the issue. The director of public works will issue a decision on the issue in writing, which decision will be final unless appealed in writing to the city manager as set forth in Section 14.01.910.

(Ord. 918 § 2, 2013)

A dispute over billing will be addressed through the procedures set forth in Chapter 3.26.

(Ord. 918 § 2, 2013)

A customer may appeal a decision of the director of public works in writing to the city manager within five days of receipt of the director of public works' ruling. The written appeal must state the reason for the appeal and specify any facts or evidence in support of the request. The city manager or designee, who may be a city hearing officer, will promptly consider the appeal and provide a written decision within ten days of the filing of an appeal. The city manager's determination will be final.

(Ord. 918 § 2, 2013)