Title 5 — BUSINESS LICENSES AND REGULATIONS›Chapter 5.20 — CABLE SYSTEMS AND OPEN VIDEO SYSTEMS

2.3. Call Response Reports.

American Canyon Municipal Code · 2026-09 edition · updated 2026-10-04 · American Canyon

2.3.1.¶

2.3.2.¶

If any of a Franchisee's quarterly Call Response statistics fail to demonstrate compliance with any

applicable requirement, the Franchisee must thereafter submit monthly reports on all Call Response times until the Franchisee requests and the City approves resuming quarterly reporting.

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2.3.3.¶

Information in the reports about Call Response times shall be determined on the basis of the simple

average of results during business hours under normal operating conditions for the entire reporting period, and any report submitted at the end of a calendar quarter shall report the total number of calls during the proceeding quarter and the average Call Response times during that quarter.

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American Canyon Municipal Code

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