Earlier editions: 2026-09
Title XV — UTILITIES AND FRANCHISES
Windsor Municipal Code Ch. 4 Video Service Provided by State Franchise Holders
Windsor Municipal Code · 2026-10 edition · updated 2026-10-04 · Windsor
Cite as: Windsor Municipal Code Chapter 4 · Text as of 2026-10-04
15-4-100 - Purpose and Applicability.¶
The purpose of this chapter is to set forth regulations for the provision of video service by State franchise holders, in accordance with the Digital Infrastructure and Video Competition Act, California Public Utilities Code Sections 5800 et seq. ("DIVCA"). This chapter shall apply only to video service providers issued a State franchise to serve any area within the City by the California Public Utilities Commission ("CPUC") pursuant to DIVCA.
(Ord. No. 2008-240 § 2 (part))
15-4-105 - Definitions.¶
For the purposes of this chapter, the words set out in this section shall have the following meanings:
a. Cable service shall have the meaning given that term by the California Public Utilities Code Section 5830(c).
b. Town means the Town of Windsor.
c. Town Council means the City Council of the City.
d. Encroachment includes going upon, over or under a public right-of-way or easement or an area adjacent to a public right-of-way, or easement or using a public right-of-way or easement or an area adjacent to a public right-of-way or easement in such a manner as to prevent, obstruct or interfere with the intended use of the public right-of-way or easement or a modification or its mode or use, and shall include excavation and disturbance, installation, construction, placement, erection and maintenance of any physical improvement (permanent or temporary) or network within, upon, over, or under the public right-of-way or easement.
e. Encroachment permit shall have the meaning given that term by the California Public Utilities Code Section 5885(c)(1), which shall include any permit issued by the Town pursuant to Title X, Chapter 2, Articles 1 and 2 of the Windsor Municipal Code.
f. Franchise shall have the meaning given that term by the California Public Utilities Code Section 5830(f).
g. Franchise fee shall have the meaning given that term by the California Public Utilities Code Section 5830(g).
h. Gross revenues shall have the meaning given that term by the California Public Utilities Code Section 5860.
i. Holder shall have the meaning given that term by the California Public Utilities Code Section 5830(i).
j. Incumbent cable operator shall have the meaning given that term by the California Public Utilities Code Section 5830(j).
k. Lead agency shall have the meaning given that term by the California Public Resources Code Section 21067.
l. Local franchise means a cable television franchise, permitting the incumbent cable operator to own, operate, and maintain a cable system and provide cable services within the Town, issued by the City prior to December 31, 2006.
m. Material breach shall have the meaning given that term by the California Public Utilities Code Section 5900(j).
n. Network shall have the meaning given that term by the California Public Utilities Code Section 5830(l), which shall include any component of a facility used to provide video service, cable service, voice, or data services that is wholly or partly physically located within, upon, over or under a public right-of-way.
o. Public right-of-way shall have the meaning given that term by the California Public Utilities Code Section 5830(o) and public rights-of-way which have been dedicated to the public or are hereafter dedicated to the public and maintained under public authority or by others and located within the service area: streets, roadways, highways, avenues, lanes, alleys, sidewalks, easements, rights-of-way and similar public property.
p. State franchise shall have the meaning given that term by the California Public Utilities Code Section 5830(p).
q. Video service shall have the meaning given that term by the California Public Utilities Code Section 5830(s).
(Ord. No. 2008-240 § 2 (part))
15-4-110 - Franchise Fee for State Franchise Holders.¶
Any State franchise holder shall remit to the Town a franchise fee in the amount of five (5%) percent of the gross revenues of the State franchise holder in compliance with California Public Utilities Code Sections 5840(q) and 5860.
(Ord. No. 2008-240 § 2 (part))
15-4-115 - Public, Educational and Government Channels.¶
a. All unsatisfied obligations, existing on January 1, 2007, to remit any cash payments to the Town for the ongoing costs of public, educational, and government ("PEG") channel facilities or institutional networks contained in a local franchise, shall continue until May 12, 2009 and shall be paid by the incumbent cable operator and any State franchise holders pursuant to California Public Utilities Code Section 5870. Such cash payments shall be divided among the incumbent cable operator and all State franchise holders pursuant to California Public Utilities Code Section 5870.
b. All obligations, existing on December 31, 2006, to provide and support PEG channel facilities and institutional networks and to provide cable services to community buildings contained in a local franchise, shall continue until May 12, 2009 pursuant to California Public Utilities Code Section 5870.
c. Commencing May 13, 2009, any State franchise holder shall remit to the Town a fee to support PEG channel facilities in the amount of one (1%) percent of the gross revenues of the State franchise holder in compliance with California Public Utilities Code Section 5870. All revenue collected pursuant to this fee shall be deposited in a separate fund and shall only be expended for the purpose of supporting PEG channel facilities.
d. Any State franchise holder shall designate a sufficient amount of capacity on its network to allow the provision of PEG channels in accordance with California Public Utilities Code Section 5870. Any State franchise holder shall have three (3) months from the date the Town requests the PEG channels to designate the capacity. The three (3) month period shall be tolled by any period during which the designation or provision of PEG channel capacity is technically infeasible.
e. This section shall be enforced, and disputes regarding this section shall be resolved, pursuant to California Public Utilities Code Section 5870.
f. Notwithstanding subdivision (n) of Public Utilities Code Section 5870, upon the expiration of any state franchise, without any action of the Town Council, this section shall be deemed to have been automatically reauthorized unless the state franchise holder has given the Town Council and Town Manager written notice sixty (60) days prior to the expiration of its state franchise that this section will expire pursuant to the terms of subdivision (n) of Public Utilities Code Section 5870.
(Ord. No. 2008-240 § 2 (part); Ord. No. 2017-310, § 2, 5-3-2017)
15-4-120 - Payment of Fees.¶
a. Any State franchise holder shall pay the franchise fee established in Section 15-4-110 and the PEG channel facilities fee established in Section 15-4-115.c. on a quarterly basis in a manner consistent with California Public Utilities Code Section 5860.
b. Any State franchise holder shall deliver to the Town by check, or other means agreeable to the Town Manager, a separate payment for the franchise fee established in Section 15-4-110 and the PEG channel facilities fee established in Section 15-4-115.c. not later than forty-five (45) days after the end of each calendar quarter.
c. Each payment of the franchise fee established in Section 15-4-110 delivered to the Town shall be accompanied by a summary report explaining the basis for the calculation of the payment.
d. Any State franchise holder shall deliver to the Town by check, or other means agreeable to the Town Manager, any cash payment required by Section 15-4-115.a. either: (1) upon ninety (90) days' written notice from the Town, if such cash payment is a one (1) time capital grant or; (2) if other than a one (1) time capital grant on a quarterly basis upon ninety (90) days' written notice from the Town.
e. If any State franchise holder fails to remit the franchise fee established in Section 15-4-110 when due, the State franchise holder shall remit to the Town a late payment charge at the rate per year equal to the highest prime lending rate during the period of delinquency plus one (1%) percent.
f. This section shall be enforced, and disputes regarding this section shall be resolved, pursuant to California Public Utilities Code Section 5870.
(Ord. No. 2008-240 § 2 (part))
15-4-125 - Customer Service Penalties for State Franchise Holders.¶
a. Any State franchise holder shall comply with the customer service provisions set forth in California Public Utilities Code Section 5900.
b. The Town shall impose the following penalties against a State franchise holder for any material breach of the customer service provisions set forth in California Public Utilities Code Section 5900:
For the first occurrence of a material breach, a fine of five hundred ($500.00) dollars shall be imposed for each day of each material breach, not to exceed one thousand five hundred ($1,500.00) dollars for each occurrence of the material breach.
For a second occurrence of a material breach of the same nature as the first material breach that occurs within twelve (12) months, a fine of one thousand ($1,000.00) dollars shall be imposed for each day of each material breach, not to exceed three thousand ($3,000.00) dollars for each occurrence of the material breach.
For a third or further occurrence of a material breach of the same nature as the previous material breaches that occurs within twelve (12) months, a fine of two thousand five hundred ($2,500.00) dollars shall be imposed for each day of each material breach, not to exceed seven thousand five hundred ($7,500.00) dollars for each occurrence of the material breach.
c. The Town shall provide the State franchise holder with written notice of any alleged material breach of the customer service provisions set forth in California Public Utilities Code Section 5900 and shall allow the State franchise holder at least thirty (30) days from receipt of the notice to remedy the specified material breach.
d. A material breach for the purposes of assessing penalties shall be deemed to have occurred for each day within the jurisdiction of the Town, following the expiration of the period specified in subsection c. of this section, that any material breach has not been remedied by the State franchise holder, irrespective of the number of customers affected. No monetary penalties shall be assessed for a material breach if it is out of the reasonable control of the State franchise holder.
e. Pursuant to California Public Utilities Code Section 5900, any penalty remitted to the Town by a State franchise holder for a material breach of the customer service provisions set forth in California Public Utilities Code Section 5900 shall be split in half, and the Town shall submit one-half (½) of the penalty amount to the digital divide account established by California Public Utilities Code Section 280.5.
(Ord. No. 2008-240 § 2 (part))
15-4-130 - Appeal Process for Customer Service Penalties.¶
Any State franchise holder may appeal any customer service penalty assessed pursuant to Section 15-4-125 according to the following procedure:
a. The State franchise holder may file a request for hearing form with the Town Clerk within thirty (30) days from receipt of the written notice specified in Section 15-4-125.c. with an advance deposit of the penalty amount.
b. A request for hearing form may be obtained from the Town Clerk.
c. The State franchise holder requesting the hearing shall be notified by the Town Clerk of the time and place set for the hearing at least ten (10) days prior to the date of the hearing.
d. The hearing shall be set by the Town Clerk for a date that is not less than fifteen (15) days and not more than sixty (60) days from the date that the request for hearing form is filed with the Town Clerk.
e. At the hearing, the Town shall bear the burden of proof by a preponderance of the evidence that the material breach occurred as charged. The Town may be represented by counsel.
f. At the hearing, the State franchise holder may cross-examine any witness against the State franchise holder and may present evidence. The State franchise holder may be represented by counsel.
g. The formal rules of evidence shall not apply at the hearing. The Hearing Officer may rely upon such evidence as he/she believes reasonable persons would rely upon in the conduct of their affairs. Any witnesses shall testify under oath.
h. After hearing and reviewing all of the testimony and evidence submitted at the hearing, the Hearing Officer shall issue a written decision to uphold or cancel the penalty and shall list in the decision the reasons for that decision. The decision of the Hearing Officer shall be final.
i. If the Hearing Officer determines that the penalty should be canceled, the Town shall promptly refund the amount of the deposited penalty, together with interest at the average rate earned on the City's investment portfolio for the period of time that the penalty amount was held by the City.
j. The Hearing Officer shall be the Town Manager or his/her designee.
k. Any interested person may obtain review of the decision of the Hearing Officer by filing an appeal in a court of competent jurisdiction pursuant to California Public Utilities Code Section 5900.
(Ord. No. 2008-240 § 2 (part))
15-4-135 - Encroachment Permit.¶
a. Any State franchise holder shall apply for an encroachment permit to install, construct or maintain a network pursuant to Title X, Chapter 2, Articles 1 and 2 of the Windsor Municipal Code. In addition to the above-referenced procedures of the Windsor Municipal Code, the following shall apply to any State franchise holder applying for an encroachment permit:
Any encroachment permit application submitted by any State franchise holder shall be approved or denied within sixty (60) days of receipt by the Town of a completed application. An application for an encroachment permit is complete when the State franchise holder has complied with all statutory requirements, including CEQA, pursuant to California Public Utilities Code Section 5885.
The sixty (60) day time period for approval or denial of an encroachment permit application may be extended if mutually agreed to in a written agreement between the State franchise holder and the Town.
Any denial of an encroachment permit application submitted to any State franchise holder by the Town shall be written and shall include a detailed explanation of the reason for the denial.
Any State franchise holder may appeal a denial of an encroachment permit application or a condition placed on an approved encroachment permit to the Town Manager or his/her designee by submitting a written appeal within fifteen (15) days of the date the application was denied or condition imposed. The Town Manager or his/her designee shall thereafter give written notice to the State franchise holder of a hearing to be held within thirty (30) days of receipt of the appeal. The decision of the Town Manager or his/her designee on the appeal shall be final.
b. In the event that any part of this section conflicts in any way with Title X, Chapter 2, Articles 1 and 2 of the Windsor Municipal Code, this section shall apply.
(Ord. No. 2008-240 § 2 (part))
15-4-140 - Authority to Examine Business Records.¶
a. The Town may examine once per year the business records of any State franchise holder relating to gross revenues in a manner consistent with California Public Utilities Code Section 5860.
b. All State franchise holders shall keep and maintain all business records reflecting any gross revenues, regardless of change in ownership, for at least four (4) years after those gross revenues are recognized by the State franchise holder on its books and records pursuant to California Public Utilities Code Section 5860.
c. If the State franchise holder has underpaid the franchise fee established by Section 15-4-110 by more than five (5%) percent, the State franchise holder shall pay the reasonable and actual costs of the examination. If the State franchise holder has not underpaid the franchise fee established in Section 15-4-110, the City shall pay the reasonable and actual costs of the examination. If the State franchise holder, however, has underpaid the franchise fee established by Section 15-4-110 by five (5%) percent or less, the State franchise holder and the City shall each bear their own costs of the examination.
(Ord. No. 2008-240 § 2 (part))
15-4-145 - Environmental Review.¶
The Town shall serve as the lead agency for any environmental review under DIVCA. The Town may impose conditions to mitigate environmental impacts of any State franchise holder's use of the public rights-of-way that may be required pursuant to the California Environmental Quality Act, California Public Resources Code Sections 21000 et seq. ("CEQA").
(Ord. No. 2008-240 § 2 (part))
15-4-150 - Emergency Alert System.¶
All State franchise holders shall comply with the Emergency Alert System requirements of the Federal Communications Commission in order that emergency messages may be distributed over all State franchise holders' networks.
(Ord. No. 2008-240 § 2 (part))
15-4-155 - Nondiscriminatory Video Service.¶
Any State franchise holder is prohibited from discriminating against or denying access to service to any group of potential residential subscribers within the Town because of the income of the residents in the local area in which the group resides. This requirement may be satisfied pursuant to California Public Utilities Code Section 5890. The Town may bring complaints to the CPUC that a State franchise holder is not offering video services as required by California Public Utilities Code Section 5890.
(Ord. No. 2008-240 § 2 (part))
15-4-160 - Town Response to State Video Franchise Applications.¶
a. Applicants for State video franchises within the boundaries of the Town of Windsor must concurrently provide complete copies to the Town of any application or amendments to applications filed with the California Public Utilities Commission (PUC) and any other agency. One (1) complete copy must be provided to the Town Manager.
b. Within thirty (30) days of receipt, the Town Manager may provide any appropriate comments to the PUC or other agency regarding an application or an amendment to an application for a State video franchise.
(Ord. No. 2008-240 § 2 (part))
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