Santa Cruz — SUPAD-201

Source: https://www.santacruz.courts.ca.gov/system/files/supad-201-grievance-procedure-ada_0.pdf

SUPAD 201 SUPERIOR COURT OF CALIFORNIA, COUNTY OF SANTA CRUZ

SANTA CRUZ BRANCH WATSONVILLE BRANCH
701 Ocean Street, Room 120 1 Second Street, Room 300
Santa Cruz, CA 95060 Watsonville, CA 95076

GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Santa Cruz Superior Court. The Court's Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Court ADA Coordinator Superior Court of Santa Cruz County Attn: Judge Chambers 701 Ocean Street Santa Cruz, 95060

Within 15 calendar days after receipt of the complaint, ADA Coordinator or their designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Santa Cruz Superior Court and offer options for substantive resolution of the complaint.

If the response by ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the Court Executive Officer or their designee.

Within 15 calendar days after receipt of the appeal, the Court Executive Officer or their designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Court Executive Officer or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by ADA Coordinator or their designee, appeals to Court Executive Officer or their designee, and responses from these two offices will be retained by the Santa Cruz Superior Court for at least three years.

Form Adopted for OPTIONAL USE GRIEVANCE PROCEDURE UNDER THE Page 1 of 1 Superior Court of Santa Cruz County AMERICANS WITH DISABILITIES ACT SUPAD 201 01/01/2022