Contra Costa — ADR-406 Arbitration Survey

Source: https://contracosta.courts.ca.gov/system/files/adr406-arbitrationsurvey.pdf

SUPERIOR COURT OF CALIFORNIA, CONTRA COSTA COUNTY ALTERNATIVE DISPUTE RESOLUTIONS PROGRAM OFFICE

We value your comments — Thanks for taking 5 minutes to complete this survey!
Please email this form to: adrweb@contracosta.courts.ca.gov , fax (925) 608-2109 or mail:
ADR Program, P.O. BOX 911, Martinez, CA 94553
JUDICIAL ARBITRATION SURVEY

Case Name: ______________________________________________ Case No.: _________________

1. Please tell us your relationship to this case.
Plaintiff (person filing lawsuit) Defendant (person being sued) Other __________________
Counsel for Plaintiff Counsel for Defendant (Please specify – e.g.: claims rep)

2. Please check the box next to the best answer for each question.

a. Was the arbitrator fair? (not biased for or against anyone) YES NO

b. Were you able to explain your position fully? YES NO

c. Do you think the arbitrator understood the important issues? YES NO

d. Did judicial arbitration lower the cost of resolving this case? YES NO

e. Did arbitration reduce the time needed to resolve this case? YES NO

f. Do you feel a different ADR process would have been more effective? YES NO
If yes, check all that apply:
mediation, neutral case evaluation, or settlement mentor conference

3. Was the referral to arbitration Too early About right Too late

4. If the arbitrator’s award was rejected and a trial de novo requested:
a. How did the arbitrator’s award compare with the final resolution of this matter?
Same Similar Somewhat Similar No Relationship
b. Was the arbitrator’s award helpful to the final resolution of this matter?
Very Helpful Helpful Not Helpful

5 How many times have you used judicial arbitration?
0 1-5 6-10 more than 10 times

6. How would you rate this arbitration experience?
Excellent Good Fair Poor

7. How did this experience compare to other disputes where you did not use arbitration?
Much better Better About the same Worse Doesn’t apply

8. Would you use arbitration again or recommend it to others? Yes No

Do you have comments or suggestions?
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ADR-406 Rev. 10/14/16