San Mateo — Client Comment Form

Source: https://sanmateo.courts.ca.gov/system/files/local-forms/fcs-1_client_comment_form.pdf

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SUPERIOR COURT OF CALIFORNIA COUNTY OF SAN MATEO

HALL OF JUSTICE 400 COUNTY CENTER, 6 TH FLOOR

REDWOOD CITY, CA 94063-1662

FAMILY COURT SERVICES

CLERK OF THE COURT COURT EXECUTIVE OFFICER TEL. (650) 261-5080 CLERK & JURY COMMISSIONER FAX (650) 261-5142

Client Comment Policy

We at Family Court Services appreciate you taking the time to let us know your comments and complaints about the services you received from our office. Our staff is committed to responding to your concerns in a prompt and thorough manner. We are interested in helping you and the Court make the best decisions possible to meet the needs and best interests of your children.

Below is some general information describing how Family Court Services and the Court work:

Responsibility for making decisions about child custody and visitation arrangements rests with the Court. When parents are not able to reach an agreement, it is the responsibility of Family Court Services child custody recommending counselors to make recommendations to the Court. Only judicial officers can make orders regarding your parenting arrangements.

Family Court Services staff cannot enforce, reverse or modify your Court orders. Only judicial officers can make changes to an existing order. If you would like to modify a Court order, or believe there are grounds for reconsideration, you should consult with an attorney. If you are representing yourself, please seek help from the Family Law Facilitator’s Office located on the second floor of the Hall of Justice.

If you have a complaint or a request to change your child custody recommending counselor, please review Local Court Rule 5.13(B)(9). A complaint form is attached, comprised of questions that will help us better understand the nature of your concerns. You may submit comments or complaints using the attached form at your earliest convenience, but in no event later than ten (10) calendar days after your Family Court Services report has been issued.

Once you have completed the attached form, you may return it to the Family Court Services office via mail, fax or in person. The manager will then:

• Review your comments and/or complaint. • Provide the other party with a courtesy copy of your complaint. • Speak with the staff involved in your case. • Determine whether your concern is a matter Family Court Services can address or a legal matter only the Court can address. • Contact you with a response.

www.sanmateo.courts.ca.gov

Complaint Form

Please complete the following items to help us better understand your concerns.

Case Number: _________________________ [ ] Please keep my address confidential from the other party.

Name: ___________________________________________________________________________

Address: _________________________________________________________________________

City: _____________________________________ State: __________ Zip Code: _______________

Home Telephone Number: ___________________________________________________________

Cell or Message Number: ____________________________________________________________

Work Telephone Number: ___________________________________________________________

DoDoDo youyouyou havehavehave ananan attorneyattorneyattorney atatat thisthisthis time?time?time? ___ Yes ___ No

Name: ___________________________________________________________

DoDoDo youyouyou havehavehave ananan upcomingupcomingupcoming mediation?mediation?mediation? ___ Yes ___ No

Date of Mediation: __________________________________________________

IsIsIs theretherethere aaa futurefuturefuture CourtCourtCourt datedatedate scheduledscheduledscheduled forforfor youryouryour case?case?case? ___ Yes ___ No

Court Date: __________________________________________________ Dept.: _______________

My comments and/or complaints are about:

____ An individual(s) in the Family Court Services office

____ A Family Court Services procedure

____ Other: ______________________________________________________________________

If your comments are in regards to an individual in the Family Court Services office, please provide

the name(s): ______________________________________________________________________

When did this incident occur? ________________________________________________________

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Please describe your concerns and be specific as possible: _________________________________

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www.sanmateo.courts.ca.gov

Complaint Form

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What would you like done as a result of this complaint? ____________________________________

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Signature: _____________________________________________ Date: _____________________

• Unsigned or anonymous comments will not be accepted. *

Please address your written comments about the services you received in Family Court Services to:

Tanya Both, Managing Attorney Family Court Services 400 County Center, 6th Floor Redwood City, CA 94063

www.sanmateo.courts.ca.gov