Alameda — View step-by-step remote appearance instructions.

Source: https://www.alameda.courts.ca.gov/system/files/general/probatezoominstructions-final-version_1.pdf

Superior Court of California, County of Alameda Remote Hearing Instructions for Probate Hearings

This instruction sheet is intended to serve as a step-by-step guide on how to connect to your remote hearing. Give yourself enough time to review this document and go over each step slowly and carefully. If you have any questions, please contact the court. The court’s contact information is listed at the end of this instruction sheet.

INTRODUCTION

There are two ways to appear at your remote hearing:

1. ZoomGov is an audio and video conference software. You can access ZoomGov with a computer or smartphone (iOS or Android). For more information about ZoomGov, please visit https://www.zoomgov.com or http://alameda.courts.ca.gov/Pages.aspx/Remote-Appearances-Zoom-.
2. If you do not have a computer or smartphone, you can call in to your remote hearing with your cellphone or telephone. STEP 1: A WEEK BEFORE THE HEARING OR AS SOON AS POSSIBLE, YOU SHOULD

Let the court know if: If you are the Petitioner:

1. You need language Have a third-party adult assistance. serve a copy of this
2. You have special needs and instruction sheet to the need other accommodation. Respondent on your behalf.

The telephone numbers and email addresses for each department are listed at the end of this instruction sheet. Please provide your name and request as soon as possible. STEP 2: ONE DAY BEFORE THE HEARING, YOU SHOULD If using a computer: If using a smartphone: If using a telephone:

1. Make sure your device has a 1. Download the Zoom app (iOS or 1. Save the local ZoomGov dial-in number camera, a microphone, an Android). If prompt, make sure for use at your hearing: (669) 254-5252 adequate power source, and you allow Zoom to access your or (669) 216-1590. strong Internet connection. smartphone’s camera and 2. If you are calling outside of the U.S., look
2. Check your Internet, video, microphone. up and save the ZoomGov dial-in and audio connection by 2. Check your Internet, video, and numbers for your region by visiting joining a test meeting at audio connection by visiting https://www.zoomgov.com/u/afK5JW2z https://www.zoomgov.com/ https://www.zoomgov.com/test B. test. to join a ZoomGov test meeting. 3. Familiarize yourself with the “mute” and “unmute” function of your phone. Press *6 on your phone keypad to mute (and unmute) your microphone. STEP 3: TO CONNECT TO THE HEARING, YOU SHOULD

If using a computer or a smartphone: If using a telephone: • Connect to your hearing through • Call ZoomGov at (669) 254-5252 or (669) https://www.zoomgov.com or the 216-1590 and enter the appropriate Zoom app with the appropriate Meeting Meeting ID when prompted. Do not use a ID. speakerphone during the hearing. • Use the “unmute” button in ZoomGov • If you are calling outside of the U.S., look to unmute your microphone when you up and save the ZoomGov dial-in numbers are called on to speak and use the for your region by visiting “mute” function to mute your https://www.zoomgov.com/u/afK5JW2zB. microphone when you are not speaking. • Press *6 on your phone keypad to unmute your microphone when you are called on to speak, and press *6 again to mute your microphone when you are not speaking. • DO NOT DRIVE AND USE PHONE WHILE MAKING A COURT APPEARANCE. The court may pass or continue the matter if a hearing participant is driving. Meeting ID by Department Department Meeting ID Personal Meeting URL Dept. 103 16197322521 https://zoomgov.com/j/16197322521 Dept. 201 16092115313 https://zoomgov.com/j/16092115313 Dept. 202 16047448275 https://zoomgov.com/j/16047448275

Power Source, Bandwidth, Camera, Microphone: If you are using a computer or a smartphone, ensure that your device has a camera, a microphone, an adequate power source, and a strong Internet connection. Sit close to your Wi-Fi router or connect via Ethernet cable. Make sure no one in your household is streaming video/audio content during the hearing. Background Noise: Avoid disruptions by choosing a quiet location. Mute yourself when you are not speaking. Ensure that other household members (especially children) are not within earshot. Do not shuffle papers or type during the appearance. Connection Issues: If you have trouble connecting, inform the clerk of the appropriate department via telephone or email (listed at the end of this instruction sheet), please note the clerk cannot provide technical assistance. Identify Yourself When You Log In: If you are using a computer or a smartphone, after entering the designated Meeting ID number, every participant must enter a first and last name. Attorneys of record may also indicate a status (such as Esq., Atty, Counsel, etc.) next to their names. STEP 4: YOUR CONDUCT DURING HEARING • Maintain the same decorum as you would in the courtroom. Dress appropriately. • Wait to speak until you are called on by the judicial officer. Do not interrupt. • Speak very slowly and clearly. Pause before responding to questions. • If you participate via audio only, identify yourself each time you speak. • Only participants recognized by the court may appear on your video feed. • Minors shall not be within hearing distance and may not participate in or listen to the proceedings. • The hearing may not be recorded in any manner.

RESOURCES FOR ZOOMGOV TECHNICAL SUPPORT

• Joining a Zoom Meeting: https://youtu.be/pAMDxH_H_Cs • More Video tutorials to navigate Zoom: https://learn-zoom.us/show-me

NOTE: Each participant must ensure they are prepared to participate in the hearing. Court personnel, including the courtroom clerk, cannot provide litigants or counsel with troubleshooting services or other technical assistance.

IMPORTANT: FAILURE TO COMPLY WITH THE FOREGOING RULES MAY BE GROUNDS FOR EJECTION FROM THE HEARING, CONTINUANCE OF THE HEARING OR, IN EGREGIOUS CASES, MAY BE CONSIDERED CONTEMPT OF COURT.

Contact Information by Department
Department Email Address Phone Number
Dept. 103 Dept103@alameda.courts.ca.gov (510) 627-4710
Dept. 201 Dept 201@alameda.courts.ca.gov (510) 647-4470
Dept. 202 Dept202@alameda.courts.ca.gov (510) 647-4471

EFFECTIVE 3.15.23
UPDATED 10.9.24